How do I add to the shopping bag?
You can add to the shopping cart basket directly from any product thumbnail page (such as "handbags" or "clutches") or from the detailed page of a product. Next to the main image of every product there is a box titled "add to bag", within this box there will be a button which you can click on to add this item to the Coco Kitten shopping bag.
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How do I know my item has been added to the shopping bag?
Once you have clicked on the "add to bag" button to place the item in your shopping bag, your page will refresh and the item will be added to your bag. You can then locate the shopping bag in via the link to "view bag" in the top menu navigation bar. Your items will be listed in the bag, you can also edit them further from here.
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How do I get to the checkout?
First the link to "checkout" in the top menu navigation bar. When the link to "checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase. You can also navigate to the "checkout" from within the "view bag" page.
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How do I edit my items?
Select "view bag" in the top menu navigation bar, from this page you be able to remove items or update item quantities.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "track my order" section via the link on the top menu navigation bar.
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My order never arrived
Please contact support via the "contact us" page if your order has not been received within the time originally stated in our "shipping" section.
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An item is missing from my shipment.
Please contactsupport via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a "Kitten Members" box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a kitten member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Kitten Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact support via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact support via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I contact you?
You can contact our support staff via the "contact us" page located in the storefront.
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